Blog

Monthly Archives: June 2010

Conference Roundup - Trends in Client Communications...

June 25, 2010

Another whirlwind couple of months of conferences and events with a plethora of topics focussing on the customer experience! Let me catch up on last month's travels and bring this blog up-to-date with more recent sessions I participated in this month...

I won't run down all the sessions offered at each conference. Rather, you have the links here for each site if you want more info. In this entry, I've chosen to highlight some nuggets of wisdom and insights gleaned from recent conferences as it pertains to client communications. Take the journey with me as I re-live some key moments over the past couple of months...or click on the link of interest to jump through my blog!

• Info360: AIIM Expo & Conference
• Women Presidents' Organization - Annual Conference
• Microsoft Dynamics Convergence
• LOMA - LIC
• ... Read more

The Movement to Business Technologists

June 10, 2010

As businesses struggle to find the greatest efficiencies in being able to better serve their customer, there seems to be this growing movement from IT to BT (business technologists). The convergence of these two streams of thought is not as haphazard or unconnected as one might think.

If you consider how adept most professionals are with technologies at home (do I really need to list the multitude of gadgets and electronic tools we rely on in our homes? .. .you all know them: computers, iPhones, iPods, iPads, cell phones, PDAs, notebooks, X-Box, Wii, DRVs, and the list simply goes on and on…). The proliferation of these technologies (and, of course, accessible price points) means we are all using many of these technologies at home and in our personal lives every day. And what we have discovered is how much simpler and personal our experiences with communication media can be (tv, music, news media, books, email, text messaging etc.).... Read more